Privacy Policy

1. Who We Are

RapidSiteAI is a web design and digital services business that helps small service businesses — roofers, plumbers, electricians, landscapers, and similar trades — get modern, high-performing websites built and launched fast.

This privacy policy applies to all services offered by RapidSiteAI, including our website, client portal, and any related communications or tools.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Deliver, build, and maintain your website and related services
• Process payments and send invoices
• Communicate with you about your project, updates, and support
• Send performance reports, uptime alerts, and maintenance notifications if you are on a care plan
• Improve our services and internal processes
• Conduct outreach to prospective clients (you may opt out at any time)
• Comply with legal obligations

We do not use your information for automated decision-making that produces legal or significant effects, and we do not sell your data to third parties.

4. How We Share Your Information

We only share your information in the following limited circumstances:

• Service providers: We use third-party tools to operate our business (hosting platforms, payment processors, analytics, email). These providers are contractually required to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of RapidSiteAI or others.
• Business transfers: If RapidSiteAI is acquired or merges with another company, your information may be transferred as part of that transaction. You will be notified in advance.
• With your consent: We may share your information for other purposes with your explicit permission.

We never sell, rent, or trade your personal information to marketers or data brokers.

5. Data Retention

We keep your information for as long as necessary to provide services and fulfill legal obligations. Specifically:

• Client project data is retained for the duration of our relationship and for up to 3 years after the end of service
• Billing and transaction records are retained for 7 years as required by financial regulations
• Prospecting and outreach data for non-clients is deleted if you opt out or after 12 months of no activity

You may request deletion of your personal data at any time (see section 6).

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate information
• Delete your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking unsubscribe or contacting us directly
• Data portability — receive a copy of your data in a machine-readable format

To exercise any of these rights, contact us at the address in section 10. We will respond within 30 days.

7. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. All websites we build and host use HTTPS with valid SSL certificates. Payment processing is handled by PCI-compliant third-party providers.

No method of data transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. For material changes, we will notify active clients by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.